Worldwide Shipping Service | Delivery in 3-5 days | COD for Southeast Asia & Middle East
0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
    Total
    Returns
    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    We have full confidence in the quality of our items. But if you find any unusual condition in using, please contact us at soonest. We will be glad to offer further assistance. And no doubt, your feedback will be helpful for our item improvement.

    Exchange
    If you found the item defects but it is over the return expires, you can contact us and apply for exchange. The returning item must be in the original packaging. We will arrange the assigned item shipped as soon as we received the returning item.

    To complete your refund or exchange, we require your purchase information with order No. Please advise us directly in the message.
    Please do not send your purchase back to the manufacturer without the approvement of the customer service center.

    Maintainance Service
    One year free maintenance is guaranteed. The shipping fee will be responsible for each side.

    If one year has gone by since you purchased, you can also enjoy the permanent maintenance service by pay for the material costs. Double side shipping fees will be taken by your side.

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and the refund will automatically be applied to your original payment account, within a certain amount of days.

    Any questions on the return and refund policy, you are welcome to contact us, or mail to info@poctdiamedix.com.